Introduction and Scope
This Privacy Policy ("Policy") sets out how LLONGWILL SCIENCE AND TECHNOLOGY SDN. BHD. ("we", "us", "our" or "the Company") collects, uses, stores, discloses and protects your personal data. This Policy is established in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and its 2024 amendments.
This website is primarily used to display laboratory equipment product information and company-related information, and to collect user inquiries, feedback or suggestions through online forms. By accessing this website, submitting information through forms, or interacting with us, you acknowledge that you have read, understood and consented to the processing of personal data as described in this Policy. If you do not agree with the terms of this Policy, please immediately discontinue use of this website and refrain from submitting any personal information.
Personal Data We Collect
Given that our business nature involves the display of and consultation on laboratory equipment, we only collect the minimum data necessary to fulfil our service purposes. When you contact us through the website form, we may collect the following personal data:
Identity Information: Name, position/title, name of affiliated institution/university/laboratory;
Contact Information: Email address, telephone number;
Inquiry Content: Questions, suggestions, technical specification requirements or feedback regarding laboratory equipment provided by you in the form;
You agree not to submit any inaccurate or misleading information to us, and you agree to promptly notify us of any inaccuracies discovered in such information or of any changes thereto. We reserve the right, at our sole discretion, to require you to provide further documentation to verify the information you have provided.
Note: Unless you voluntarily provide such information in your message, we do not intentionally collect sensitive personal data such as race, religious beliefs, or health conditions. Please do not submit sensitive personal information unrelated to product inquiries in the inquiry form.
Purposes of Collecting Personal Data
We collect and use your personal data only for the following explicit purposes:
Responding to Inquiries: Processing technical questions, quotation requests or product suggestions regarding laboratory equipment submitted by you through the form;
Customer Service: Following up on your feedback, providing technical support or after-sales service;
Business Improvement: Analysing user feedback to optimise our laboratory equipment product line and website user experience;
Legal Compliance: Complying with the requirements of the Malaysian PDPA and other applicable laws and regulations, and cooperating with lawful investigations by regulatory authorities;
Security Protection: Preventing fraud and abusive activities, and safeguarding website and data security.
Disclosure and Transfer of Personal Data
We undertake not to sell, rent or trade your personal data to third parties. We may only disclose your data to specific third parties under the following necessary circumstances:
Legal Requirements: When required by law, court order or government regulatory authorities;
Data Storage and Security
Storage Location: Your personal data is primarily stored on secure servers located within Malaysia.
Security Measures: We implement appropriate technical and organisational measures to protect your data, including but not limited to SSL encryption for transmission, access controls, regular security audits and employee confidentiality training, to prevent unauthorised access, loss or disclosure.
Internet Risks: Despite our best efforts to protect data security, absolute security cannot be guaranteed for internet transmissions. You bear the associated network transmission risks when submitting information through the form.
Data Retention Period
We retain your personal data only for the reasonable period necessary to fulfil the purposes of collection stated above. Specifically:
General inquiry records will be retained for no longer than 1 year after the matter is resolved, to meet potential after-sales needs and the statutory limitation period;
Where otherwise required by law or where there are pending legal proceedings, we will extend the retention period accordingly;
Data exceeding the retention period will be securely deleted or anonymised.
Your Rights
Under the Malaysian PDPA, you have the following rights regarding your personal data:
Right of Access: The right to inquire whether we hold your personal data and to obtain a copy;
Right to Correction: The right to request correction of inaccurate, incomplete or outdated personal data;
Right to Withdraw Consent: The right to withdraw your consent to our processing of personal data at any time (without affecting the lawfulness of processing carried out before such withdrawal);
Right to Restrict Processing: The right to request restriction of data processing in specific circumstances (such as when the accuracy of the data is contested).
To exercise any of the above rights, please submit a written request to us. We will respond within 21 working days of receiving the request. If the request is excessively complex or frequent, we may charge a reasonable administrative fee or refuse the request as permitted by law.
Cookie Policy
Some websites, including our website, generate "Cookies", which are collected by the server site to recognise you on your next visit. Cookies do not permanently store your data, nor are they stored on your computer's hard drive. Once you close your browser, the Cookie is deleted.
Protection of Minors
This website is intended for professional scientific researchers, laboratory procurement personnel and industry practitioners, and is not targeted at minors under the age of 18. We do not intentionally collect personal data of minors. If you are the guardian of a minor and discover that they have submitted data without authorisation, please contact us immediately for deletion.
Policy Updates
We may amend this Policy from time to time to adapt to changes in law or business adjustments. The updated Policy will be published on this page with the latest date indicated. We recommend that you review it periodically. Continued use of this website constitutes acceptance of the revised Policy.
Language
This Privacy Policy is provided in English and Bahasa Malaysia. In the event of any ambiguity or inconsistency between the two versions, the English version shall prevail.
